Case study

Passport PQQ

Abellio Group for Department for Transport

UK rail_Osirix Consulting

Project Overview

The Passport PQQ was a new streamlined process that made it easier for bidders to tender for rail franchise contracts in the UK. Once added to the approved supplier list, bidders were able to submit streamlined Expressions of Interest for up to four years.

Worked with workstream leads to submit eight responses, covering:

Capability and Technical Ability

capability of assets and resources, improving customer satisfaction, improving market growth, maintaining high performance, sustainability and stakeholder collaboration

Health & Safety Management and Culture

arrangements for health & safety planning and management, promotion and improvement of health & safety and tracking health & safety performance and monitoring and responding to emerging trends

Customer Experience

strategic approach to customer service , enhancing customer information and satisfaction, managing special events, providing information during disruption and delivering sustained improvements in customer service


Market Growth

assessing market potential, investment decisions and methodology, product development and innovation, pricing strategy, marketing and promotional strategy and enhancement of retail and distribution channels


approach to managing and improving the environmental impact of train services, certification and accreditation to recognised standards, minimising sustainability impacts / maximise benefits and achievements delivered, reducing carbon and energy and achievements delivered and embedding sustainable development in governance, procurement and decision making

Performance – Service Delivery and Capability

managing change and experience of managing major changes, the Abellio Way approach to managing change, business improvement processes, delivering network upgrades and introducing new rolling stock equipped with ERTMS

Value and Efficiency

strategic approach to delivering value, the structured business framework , driving up value through better customer experience, improving efficiency, demonstrating successful value creation and demonstrating efficiency gains


case studies demonstrating successful mobilisation of Train Operating Companies.
Each response required extensive research to provide supporting case studies of previous experience. Worked with Subject Matter Experts from Abellio Group and Operating Companies, including Greater Anglia, Merseyrail and Northern Rail.


The PQQ was submitted on time and added to DfT Passport list, enabling Abellio to submit a tender for the West Midlands Franchise.